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Experiencing skin discomfort, irritation, or wrist pain?

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‎02-08-2021 14:16 - edited ‎02-08-2021 14:16

‎02-08-2021 14:16 - edited ‎02-08-2021 14:16

Welcome to the Fitbit Community Forums. 

 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

 

If you continue to experience discomfort or your device feels hot, contact Customer Support.

Best Answer
61 REPLIES 61

‎08-27-2025 14:36

‎08-27-2025 14:36

Have worn my Sense 2 for years, with no issues. Last week I took it off to charge and had a large red mark in the shape of the watch.  It progressed to a burn and is a shiny, scabbed circle now. Never felt the watch get hot. Thought maybe it was just me so tried it on the other arm and the same process began. Out of warranty. When a product is near its end, it shouldn’t injure the user. Still charged fine

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0 Votes

‎08-27-2025 16:23

In response to Bohc

‎08-27-2025 16:23

Hello @Bohc, and welcome to the Fitbit community.

I'm very sorry to hear you're having trouble with your Fitbit Sense 2, and I appreciate you bringing this to our attention.

I've been informed that you've already contacted our customer support team, and they are currently working on your case to find a solution as soon as possible. Please stay in touch with them to resolve this issue quickly.

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