Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[Guy_]

Hi @Waters2688 - unfortunately this can happen especially if it gets wet and moisture gets in.

The seals aren't so robust and can detiorate over time depending on how the watch has been used.

You may still be able to find another Sense or replace with a later model which won't have all the features of the Sense or the same operating mode. They don't support any apps you currently use and not all clock faces are available.

If you live in the EEA you won't be able to install any non Fitbit stuff from the Gallery without using a VPN.

At this point it is still a good idea to make a note of the names of any clocks or apps and any special watch or app settings you use before  replacement. 

If by chance it is under warranty still contact support for a free replacement.

[Waters2688]

Thanks Guy, super helpful and makes sense.  It's probably 18 months old and I wear it everyday and train with it on as well.  I live in South Florida so I'm pretty much sweating most of the time.   My previous fitbit's lasted longer than this but I used to live in a much cooler climate lol!  

[ManuFitbit]

Welcome to the community forums @Waters2688. 

Thanks for bringing this to my attention, and I'm sorry for the experience that you've had with your Sense.

Because your safety is our priority, I need additional information from you that would best be shared privately.

I've sent you a private message, please check your inbox and reply back if you have any other questions.

Thanks for your help @Guy_.