12-16-2020
23:18
- last edited on
12-17-2020
10:26
by
SilviaFitbit
12-16-2020
23:18
- last edited on
12-17-2020
10:26
by
SilviaFitbit
I started paying monthly for premium in December after my 90 day trial. I am not getting any of the premium features. It tells me to subscribe and when I click to do that it say I already have it.
Moderator Edit: Clarified subject
12-17-2020 10:31
12-17-2020 10:31
@Penihana Welcome to the Fitbit Community. Thanks for the details mentioned about your subscription.
In this case please confirm that your Fitbit Premium is showing in your phone's store subscriptions. Please confirm you followed this procedure to subscribe:
If you did and your subscription is showing then restore it:
Let me know how it goes. I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
12-17-2020 11:04
12-17-2020 11:04
12-17-2020 12:47
12-17-2020 12:47
Thank you! It worked. I found “restore purchase” under a different link.
12-18-2020 14:59
12-18-2020 14:59
@Penihana Thank you for getting back. I'm glad to hear that your Fitbit Premium membership is showing on your app.
Have a great weekend. Happy stepping. 👟
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.