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1 year Fitbit premium with Inspire 2

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‎03-10-2023 15:06

‎03-10-2023 15:06

Hoping someone can advise please.

I have had an Inspire 2 for 2 years. 

Unfortunately the tracker was broken so I have now purchased another Inspire 2.

Because I had the free trial for 1 year with the old tracker and after the free trial i have been paying £8.99 per month for the Premium package I wanted to know if I will get another 12 months free trial with my new Inspire 2.

Has anyone else been in this situation. Thanks 

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‎03-16-2023 13:27

In response to LindaLam

‎03-16-2023 13:27

Hi @LindaLam is good to see you here, and thanks @Odyssey13 for all your help here. 

 

I just realized that you already contact the Support team, but I would like to explain a little bit more how the subscriptions work.

 

Whenever you buy a new Fitbit device, it includes a free trial of Fitbit Premium for 6 months or 1 year (depending on what device you bought) so even if you have an active subscription, the one that came included with your Fitbit will be there until the current subscription finish. Just remember that you must cancel your Premium subscription in order to be able to activate the trial. About 1-3 days after your canceled subscription expires, you’ll see an offer in the Fitbit app to begin the trial.

 

It doesn't matter if you already redeem a free trial before, since this is including with the purchase of a new device, so you can redeem as many trials as Fitbit devices you buy.

 

 

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7 REPLIES 7

‎03-10-2023 17:16

‎03-10-2023 17:16

Hi @LindaLam  you'll need to ask support

 

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-13-2023 10:08

In response to Odyssey13

‎03-13-2023 10:08

Thanks for this info. I'll give it a try.
Best Answer

‎03-16-2023 13:27

In response to LindaLam

‎03-16-2023 13:27

Hi @LindaLam is good to see you here, and thanks @Odyssey13 for all your help here. 

 

I just realized that you already contact the Support team, but I would like to explain a little bit more how the subscriptions work.

 

Whenever you buy a new Fitbit device, it includes a free trial of Fitbit Premium for 6 months or 1 year (depending on what device you bought) so even if you have an active subscription, the one that came included with your Fitbit will be there until the current subscription finish. Just remember that you must cancel your Premium subscription in order to be able to activate the trial. About 1-3 days after your canceled subscription expires, you’ll see an offer in the Fitbit app to begin the trial.

 

It doesn't matter if you already redeem a free trial before, since this is including with the purchase of a new device, so you can redeem as many trials as Fitbit devices you buy.

 

 

Best Answer

‎03-16-2023 13:41

In response to EstuardoFitbit

‎03-16-2023 13:41

Thank you so much for this information.

Much appreciated 😊😊
Best Answer

‎03-23-2023 03:08

In response to EstuardoFitbit

‎03-23-2023 03:08

Hi EstuardoFitbit

 

Just wanted to let you know that this all worked as you explained. 

I cancelled my recurring subscription for premium and 1 day after this expired I was able to claim a further 366 days free trial of premium which was offered with my new Fitbit Inspire. 

I am delighted. 

Thanks to everyone who gave me advice including Fitbit Support Online. 

Great service 😊

Best Answer

‎03-23-2023 09:08

In response to LindaLam

‎03-23-2023 09:08

Hi @LindaLam I'm glad to hear about you.

 

I wanted to take a moment to thank you for sharing your positive experience with your Fitbit device in our community. It's always great to hear that our users are getting the most out of their devices and are making strides towards a healthier lifestyle.

 

Best Answer

‎03-23-2023 09:53

In response to EstuardoFitbit

‎03-23-2023 09:53

Yes its great to have the community to help with questions. Thank you 😊
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