help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

6 free month premium access not showing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2023 06:56

‎09-12-2023 06:56

I just purchased a new Charge 5 that came with the six month premium membership. During the activation process it asked me to sign up for a plan to activate the six months free which I did.  However, the plan shows that I'm month to month and I'll be charged on October 11th.  

How do I get the six month premium free membership to be reflected?

Best Answer
0 Votes
1 REPLY 1

‎09-12-2023 10:04

‎09-12-2023 10:04

Same issue I got the versa 4 with 6 months free and wants to charge me 7.99 pm as of next month? Trying to find the phone number to talk to someone let me know if you manage to resolve this issue. 🙂 

 

Best Answer
0 Votes