6-monts free Calm Subscription with Fitbit Premium trial

[hello111]

Hi 

1.how do I contact fitbit on email ? 
I do not want to call and have no twitter. I tried help.Fitbit.com link that someone posted but it didn’t work at all. Chat message does not work. 

2. My issue is I saw online that by activating the 6 month premium subscription for new devices , you also get the 6 month calm subscription. it is said that you will get an email link to access calm. I didn’t receive it. I am aware that there are built in calm content on Fitbit app. But I am referring to a separate log in to calm app. 

Moderator Edit: Clarified subject and formatting 

[Odyssey13]

Hi @hello111  Fitbit doesn't do email support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[EstuardoFitbit]

Hi @hello111, and welcome to the Fitbit community! Thank you @Odyssey13 for the information previously provided!

Thank you for the details you provided regarding your situation with the free Calm subscription. I want to let you know that there are several factors that make you eligible to redeem this offer.

One of these factors is that only those who purchased their Fitbit Sense and enabled the 6-month free subscription of Fitbit Premium directly from fitbit.com will qualify for this offer. Additionally, I want to clarify that this offer only applies specifically to the Fitbit Sense and no other device.

Please take this into consideration, and I would like to share with you some pages where you can read more about this offer.

- Calm with Fitbit Sense.

- How do I redeem my Calm Premium offer?

[hello111]

Ok,I activated my premium from the fitbit app. So it doesn’t count ? 

[EstuardoFitbit]

Hi @hello111, it is great to see you here again. 

Thank you so much for letting me know that you have already activated your Fitbit Premium subscription.

Could you please confirm if you bought this Fitbit Sense directly from fitbit.com? As mentioned in my previous post, this is a requirement to be eligible to redeem the Calm subscription.

[hello111]

I bought it from the official Fitbit store in Singapore via a platform called Shopee 

[EstuardoFitbit]

Hi there @hello111. 

Thank you for letting me know where you bought this Fitbit device.

As mentioned in my previous post, to be eligible to redeem this offer, you must buy the device through the actual Fitbit Store. The Fitbit Sense is no longer on sale, so even if you purchased this device through an official Fitbit Store in Singapore, your device is not eligible to redeem this offer.