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90 day Premium trial lasted only 1 week

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‎12-06-2020 05:24 - last edited on ‎12-08-2020 15:42 by Fitbit Moderator

‎12-06-2020 05:24 - last edited on ‎12-08-2020 15:42 by Fitbit Moderator

3 month trial of free premium only lasted one week. Subscribed to trial exactly one week ago today when my charge 4 was first activated. Just disapeared from app while device was on its charger tonight. How do I get the trial subscription back. Thanks.

 

Moderator Edit: Clarified subject

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‎12-08-2020 15:41

‎12-08-2020 15:41

@JohnDiB18 A warm welcome to the Fitbit Community. 

 

In order to provide you with the correct troubleshooting please reply to the following questions: 

- Is the content on the Discover tab locked?

- When you subscribed did it show a 90-day trial?

- Have you been charged for the subscription?

 

Looking forward to hearing back from you. 

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