Activated premium trial but was immediately charged

[4xMommy]

I selected a plan to activate my 90 day free trial of premium but was immediately charged for a monthly subscription. I don't want to pay for premium until I'm sure I'll use the features. 

Moderator Edit: Clarified subject

[SilviaFitbit]

@BytheBay A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

The 90-day Free Trial is for users who haven't previously activated any trial before. Please let me know how you saw the 90-day Premium trial in your Fitbit app. 

Looking forward to hearing back from you. 

[BytheBay]

Yes. I have not had premium prior to this offer which appeared on my app. I was charged after 30 days.

Sent from my iPhone

[SilviaFitbit]

@BytheBay Thanks for getting back. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Nataliebekaert]

Hi Silvia

I have the same problem.

First Fitbit, and i didnot recieven my 90 day trial.

can hou help ?

[SilviaFitbit]

@Nataliebekaert A warm welcome to the Fitbit Community. It's great to hear that this is your first Fitbit. 

I'll be happy to help you resolve this. In this case, please let me know the Fitbit device that you have and where you bought it, this way I could confirm the Premium trial that you should receive. 

Looking forward to hearing back from you. 

[emilijad20]

Hello, I have the same issue. I’ve never used any free trials, I tried to sign up for the 90 day free trial and was immediately charged. Could you please help me out with this? I’m a student and really can’t afford to pay for something until I’m sure it’s worth my money. 

[OscartheCat]

Hi

I have the same issue.

I opted for the 90 day free trial and inserted my card details as requested.  However, you have taken the monthly charge immediately.  I have never had a fitbit before and have never taken out any offers before.

I also can't really see that I'm getting anything from Premium.  I can't download any apps because it tells me that I don't have the latest software version.  But the options given to me to update aren't on my Versa Lite.  

Having seen the number of people this has happened to, this all seems like a bit of a scam if I'm honest.  Have trading standards been informed?

I hope this can be sorted out, but if it can't then I certainly wouldn't ever recommend a Fitbit to anyone.

Thanks

[SilviaFitbit]

@emilijad20 @OscartheCat A warm welcome to the Fitbit Community. Thank you for taking the time to share what you experienced when you subscribed to Fitbit Premium. 

I see where your disappointment is coming from. As you mentioned, anyone new to Fitbit Premium can subscribe to the free trial. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

Have a great week. 

[Nataliebekaert]

Hi Silvia

Did you receive my answer last week ?

Gr.

[SilviaFitbit]

@Nataliebekaert Thank you for getting back. Since you were charged and never activated a Fitbit Premium trial before. 

I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

Have a great week. 

[M.B.B.]

Hi!

I got Fitbit for the first time ever. Never had an account. I clicked on the banner offering 90 day trial in the Fitbit app and got charged a yearly subscription immediately. 

Not cool. Pls fix.

Best,

M. 

[SilviaFitbit]

@M.B.B. Welcome to the Fitbit Community. Thanks for the details mentioned. 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. 

Have a great week. 

[losercon]

I click on the message that came up in the app for a free trial and though I  haven't had a free trial or had fit bit premium before and it wants to charge me too though it is offering half price.

[SilviaFitbit]

@losercon A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

If you'd like to receive 90-day trial  instead of the paid discount Premium in-app offer, please visit the Official Fitbit Store where you can subscribe to a free 90-day Premium trial. 

Feel free to check out this article for more information: What should I know about Fitbit Premium? 

Let me know how it goes. I'll be around if you have any additional questions. 

[Petersa]

Hi Silvia,

I saw the FitBit 90 day free Premium trial while using my FitBit app. I clicked on the link to start the trial and it took me through the Apple store process. However, I had to update my credit card details, and when I continued with the Premium trial, the system seemed to treat it as a direct purchase. Sure enough, my Apple account was immediately debited with the first monthly subscription. How do we resolve this? I would like to do the trial, but don't want to pay until I've seen if it is useful to me. Thanks.

[SilviaFitbit]

@Petersa A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

I'd like you to confirm that no other trial was activated before as this 90 day free Premium trial is for anyone that's new to Fitbit Premium. 

Looking forward to hearing back from you. 

[4xMommy]

I got this resolved through Google Play Store. It was an error on their
part and they made sure it was taken care of. Thank you!

[SilviaFitbit]

@4xMommy Hi there. Thanks for sharing your experience with Fitbit Premium, I'm glad to hear that it was resolved. 

Have a great day! 

[Hawkinabox]

Hi Silvia.  I just sent you a Private Message regarding my new FItbit Sense purchase and Free 6 Month Premium Membership that I was charged for.  Thank you,

John

[SilviaFitbit]

@Hawkinabox Hi there. Thank you for the details mentioned. 

Since you're new to Fitbit Premium but you were charged, please contact our Support team, they'll be happy to continue assisting you. 

Have a good weekend.