Being Charged for Two Fitbit Premium Subscriptions (Monthly + Annual) — Need Help Resolving Duplicat

[wildflamingo]

Hello,

I’m hoping someone can help me understand and resolve a duplicate Fitbit Premium billing issue. It appears that I have been charged for two separate Premium subscriptions — one monthly and one annual — even though I only intended to have a single active subscription.

Below is the timeline of charges on my account:

Monthly Fitbit Premium Subscription

• 2023/08/28 – Started a trial (scheduled to end 2024/02/27)

• 2024/02/27 – Trial ended and the $9.99/month subscription began

• 2026/04/28 – Received a notice from Google that my payment method was no longer valid for this monthly subscription

Annual Fitbit Premium Subscription

• 2024/10/15 – Started another trial (scheduled to end 2025/04/16)

• 2025/04/16 – Trial ended and the $79.99/year subscription began

• 2026/04/19 – Received a Discover alert for a recurring charge of $86.79, which appears to be the annual renewal

Issue

I did not intend to have two active subscriptions. I purchased multiple Fitbit devices over this period, each offering a Premium trial, and it seems activating a new trial may have created a second subscription instead of replacing the original one.

What I Need Help With

• Confirming why two subscriptions were created

• Canceling the duplicate subscription

• Receiving a refund for the duplicate charges

I can provide screenshots, payment history, or any additional details if needed.

Thank you in advance for your help — I really appreciate it.

Susan

[AndreaFitbit]

Welcome to the Fitbit Community, @wildflamingo. I'm sorry to hear that you were charged with two Fitbit Premium subscriptions. I'll be happy to assist.

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