Can I add my free Premium trial to my Subscription?

[SenseLESS12]

I’ve been a premium subscriber for sometime and have recently upgraded and purchased a new Sense Fitbit which came with a 6 months premium offer.  Can this be added to my existing premium subscription?

Moderator edit: updated subject for clarity.

[AndreaFitbit]

Welcome to the Fitbit Community, @SenseLESS12. Thank you for sharing your Premium inquiry.

To be able to use your free Premium trial you must cancel your current Premium subscription and enable it when it shows on the app. Check: What should I know about Fitbit Premium?

Keep on visiting the forums. 

[SenseLESS12]

Andrea, I have an annual subscription with 6 months remaining and I don’t want to lose this or the free 6 months.  What do you suggest?

[AndreaFitbit]

Thanks for getting back to us and for your question @SenseLESS12. Since you still have 6 months left of your annual subscription I'd suggest waiting your current subscription to end. Wait a little before it expires to cancel it and get the free subscription of your Sense after that. 

I didn't get the free trial of my Luxe and it still appeared on the app months after getting my tracker. It should show up after canceling your current subscription. Just let me confirm in a couple of hours if you can do this. 

Keep on visiting the forums. 

[Joemon]

Hello Andrea,

I am in a similar situation.  I lost my Charge 4 and purchased a charge 5.  My premium subscription expires in August.  I have a free 6 months with my new purchase.  I’m not sure how to handle it with deleting the lost one, adding the new one and still be able to take advantage of the free 6 months

[AndreaFitbit]

Welcome to the Fitbit Community, @Joemon. Thank you for sharing your Premium subscription inquiry. 

Make sure to cancel your Charge 4 Premium subscription before it expires and wait when the free Charge 5 subscription shows up. Let me check how much time you have to enable this subscription (if it has en expiration date when you already connected your tracker) and I'll get back to you next week.

Have an amazing weekend and keep on visiting the forums. 

[Joemon]

Thank you Andrea. I haven’t connected or set up my new Fitbit yet.

Sent from my iPhone

[AndreaFitbit]

You're very welcome @Joemon. I'll get back to you when I get the information. 😉

Have a nice day!

[Joemon]

😊

Sent from my iPhone

[AndreaFitbit]

Hi @Joemon. I hope you're doing fine.

I investigated  and found that Current Fitbit Premium subscribers are eligible for the included Premium membership after they cancel their Premium subscription in their store of purchase (fitbit.com or in their app store) and then start their membership with the purchase of an applicable Fitbit device. 

I hope this information is useful for you. Have a great day. 

[Joemon]

Thank you Andrea. I paid for it annually, do you know if will I receive a prorated refund?

Joe Montrose

[AndreaFitbit]

Thanks for getting back to us and for sharing your question @Joemon.

As far as I know there are no refunds for Premium membership. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[BetsySRQ]

I called and inquired about this earlier today.  The connecting piece broke on my Charge4 and I ordered and upgrade with the discount.  I have a full year subscription and inquired about the 6 months free version.  Eventually I was left with no one on the other end of the call ! 🤔

 I am looking for :
1. Retaining my full subscription.

2.  Being able to use the 6 month as an add-on or how to activate when at the end of current subscription.  Will I have a code that can be used when current one expires ?
  I have discovered that the break part of my Charge 4 has been common.

Thank you.

[AndreaFitbit]

Welcome to the Fitbit Community, @BetsySRQ. Thank you for sharing your Premium subscription inquiry.

Free trial has an expiration date of 90 days. The best way to get help for this problem is to chat with us online or give us a call again and let our team know about your question. Click here to get connected.

Have a nice day.