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Can I start a free trial if I have an active subscription?

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‎03-07-2024 07:20 - last edited on ‎03-15-2024 17:24 by Fitbit Moderator

‎03-07-2024 07:20 - last edited on ‎03-15-2024 17:24 by Fitbit Moderator

I have a Sense 2 tracker with Premium and am thinking of upgrading it to a different Fitbit tracker or smartwatch.  The new ones offer 6 months free Premium.  How does that work when I am already making annual Premium payments?  Are the 6 months added on to my next renewal date or what?

 

Moderator Edit: Clarified subject

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‎03-15-2024 17:56

‎03-15-2024 17:56

Hi there, @Mike4343.

I've moved your post to the Fitbit Premium board so we can keep the forums organized. I'm glad you're enjoying your Sense 2 subscription, and thanks for your question.

I'd like to explain that if your purchase includes a trial to Premium, you must cancel your current subscription to activate the trial. Approximately 1-3 days after your canceled subscription expires, an offer to begin the trial will appear in the Fitbit app. For more information, check this help article.

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