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Can I transfer Premium to another account?

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‎05-07-2024 07:46 - last edited on ‎06-10-2024 15:31 by Fitbit Moderator

‎05-07-2024 07:46 - last edited on ‎06-10-2024 15:31 by Fitbit Moderator

Hello,

I recently purchased a Versa 4 and premium membership for my wife under my account.  Seems it is IMPOSSIBLE is associate this membership to my wife's account.  Do I just cancel the premium membership and activate the tracker under my wife's account and pray that she can take advantage of the 6-month premium membership?

 

Moderator Edit: Clarified subject and updated label

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‎05-10-2024 09:49

‎05-10-2024 09:49

@Good2Great Premium memberships are linked at the ACCOUNT level, not the device. So if you already activated the Premium under your account, then I believe she can't take advantage of the free trial because now it's linked to your account. You can try reaching out to Fitbit customer support to see if they can switch it, but I am not confident they can.

Heather | Community Council | Eastern Shore, AL
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