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Can’t Switch to Kids View Since Premium

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‎07-05-2020 19:34 - edited ‎07-05-2020 19:35

‎07-05-2020 19:34 - edited ‎07-05-2020 19:35

D579563D-F473-4CF3-8A41-C4F70F41373C.jpeg

 

I can’t switch to Kids View since getting Premium on the Fitbit App. Have already tried uninstalling, restarting phone, and reinstalling multiple times. 

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‎07-05-2020 21:51

‎07-05-2020 21:51

Hi @MommaSynu   it's not premium - it's a known problem with the kid's view.

this is from a FItbit Moderator:

 

"I appreciate your participation in the Forums and sharing that you're unable to switch to kid view. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. I would like to advise that this issue has been reported to our team and they are already investigating it and looking for a resolution. I apologize for the inconvenience, your patience and understanding while this is resolved is appreciated."

Stepping in the U.S.A. since September 2013. Android 14

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‎07-07-2020 11:13

‎07-07-2020 11:13

@MommaSynu Hey there. Thanks for the screenshot attached. 

 

@Odyssey13 Thank you for your assistance on this thread. 

 

I just wanted to jump in and let you know that this has been shared with our team as mentioned by @Odyssey13 Additionally, you may want to subscribe to the main thread, if you're subscribed to the thread you'll receive updates. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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