So due to all the recent issues with the food tracking in the app, I've already been on the fence about whether or not to jump ship to a different brand. A couple days ago, I got an e-mail that offered me $100 off of the new Sense 2 if I purchased it in the next couple days, which also is supposed to come with a free 6 months of Premium. So I figured why not... I'll give Fitbit another chance.
When I tried adding it to the cart, it will not add the free 6 months to my cart. And when I do try to manually add it from the shopping cart pop up, it shows an error stating I already have Premium, and thank you for being a Premium customer. I've already previously cancelled Premium through the Google Play store a while back, and I only have two months remaining. It seems that even though I've cancelled it, I'm still considered as having an active subscription, and as a result I can't take full advantage of the offer I received in my e-mail. It is also preventing me from paying the $49 to get the one year premium + two year warranty bundle. (As a side note, the warranty on its own without the premium subscription can be added for $59... $10 more!)
Unfortunately, this is a deciding factor for me, and I won't be purchasing the new Sense 2 at this time, if ever. It also doesn't help matters with retaining me as a customer, since I've been looking at other brands/manufacturers, and this may end up being the nail in the coffin.
The way this currently sits, you're just giving your best deals to new customers. Customers who have been loyal for a while aren't getting nearly as much and have very little reason to stay.
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