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Can't activate 1 year Premium Inspire 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2021 01:01 - last edited on ‎08-03-2021 10:40 by Fitbit Moderator

‎08-02-2021 01:01 - last edited on ‎08-03-2021 10:40 by Fitbit Moderator

Hello,

I've had my inspire for almost a week now. After reading on the forum, the start 1 year trial is supposed to appear after 3 days in the app. But I only get the 3 month trial button. How do I fix this?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-03-2021 10:40

‎08-03-2021 10:40

@Lulu321 Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I moved your post to this board, in an effort to keep the forums organized. Your Premium subscription should pop up right after your Inspire 2 is set up to your account. Let's try the following: 

 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in and try to activate the trial 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎08-08-2021 12:49

In response to SilviaFitbit

‎08-08-2021 12:49

Hello,

It still doesnt work.

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0 Votes

‎08-10-2021 15:06

In response to Lulu321

‎08-10-2021 15:06

@Lulu321 Thank you for getting back. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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