Can't activate Fitbit Premium to my husband's Fitbit account

[Tlavila1]

Fitbit sold this versa 3 as a gift purchase deal. I bought the versa 3, the 2 year warranty plus included in the purchase is a 6 month premium membership. After several hours of talking to customers service, I was told what I purchased through Fitbit could not be set up in an account for him. This is not ok   Why would I even consider buying a gift for my husband from Fitbit if the will not honor what I purchased. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Tlavila1  - did you try adding it with "+ set up a Device" in his app?  What did it reply?

If you don't succeed, Fitbit have a 45 day return policy.

In case there was a misunderstanding try support again before giving up.

[MarreFitbit]

Hi there, @Tlavila1. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Guy_ Thanks for trying to help. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

I've moved your post to the Fitbit Premium board for organization purposes.

Thanks for your understanding, have a good day. 

[Tlavila1]

here is an update. Just had a customer service person Dysel that knew exactly what he was doing. It’s a simple fix. Thank you Dysel for your attention to detail and also knowing your product. 

[Guy_]

@Tlavila1  - thanks for your confirmation it's fixed.