Can't activate Premium trial that comes with Inspire 2

[SunsetRunner]

I have an inspire 2, as a gift for Christmas with the year free trial to premium , contacted customer service and still can’t use the service as it is still not available on my account. I would really like to use the service that given as a gift. Can you please help to get this corrected?

Moderator Edit: Clarified subject

[SilviaFitbit]

@SunsetRunner A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

I shared your post with our Support team and as you mentioned there's a case created on your behalf, to avoid confusion please continue the communication through email. 

In the meantime, confirm that your Inspire 2 is set up to your account as you'll receive the invitation to activate your Premium trial as soon as you set it up. Also, if there's any trial or subscription active, you'll need to cancel it before receiving the invitation. 

Have a nice day. 

[SunsetRunner]

Inspire has been set up and on account since it was received. Still waiting
for the premium trial activation.--
Diane

[guaiyetta]

Hi @SunsetRunner 

Try this way, I wrote in another thread, hope it can help you.

https://community.fitbit.com/t5/Inspire-2/How-to-activate-free-1-year-Fitbit-Premium-trail-Inspire-2/m-p/4685444#M4658

[SilviaFitbit]

@guaiyetta Thank you for your input. 

@SunsetRunner Thanks for the details mentioned. Since you have a case created with our team, please expect a reply from them, they'll be happy to assist. Due to recent events affecting our operations we may take a bit longer to get back to you. 

Have a nice day.