Can't buy yearly Fitbit Premium subscription

[Authoritaaah84]

So I got a sense for Christmas and did the 6 months premium free trial. I cancelled the subscription as it's £8.99 a month through the app but can be purchased online yearly for 79.99 which is quite a saving across 12 months. 

I have since  been unable to purchase the yearly subscription as I get a pop up that tells me I must do it through the app, the only option in the app is 8.99 monthly and I don't appreciate being extorted this way, it's like I'm now being penalised for using the free trial in the first place. 

I have emailed customer services and used the online chats plus Facebook chats yet nothing I've been told to do has worked and I was told over a week ago that my "case" had been updated and to wait for more contact which hasn't happened. 

The issue is on Fitbit side, I've proof my account is now normal and my subscription is expired therefore I should be able to take a new yearly subscription. 

Please sort this out Fitbit, I've been a loyal customer for since the Fitbit one was released but I'm contemplating looking elsewhere based on the inability of the behind the scenes team to sort what realistically should be an easy fix! I'm trying to give you money but I won't pay nearly £30 more across the year for the privilege of paying monthly! 

Moderator Edit: Clarified subject

[SilviaFitbit]

@Authoritaaah84 Welcome to the Fitbit Community. Thanks for the detailed information shared. 

I see where your disappointment is coming from. Your loyalty to Fitbit is truly appreciated. As you described, our team is already assisting you through email, to avoid confusion it's recommended to continue the communication with them, there might be a delay on their behalf, be sure that they will get back to you soon. 

Your understanding is appreciated. See you around. 

[Authoritaaah84]

Hi I appreciate your response, I have been waiting around two weeks for a response and haven't yet had one. I find this a poor show From such a large company  Even if the update said they're still working on the problem. 

I am very disappointed by the service here, it shouldn't be a huge issue fixing this problem yet it seems to be something that isn't even being looked at. I'm actually trying to give you money as well which makes it worse, sadly it's seriously making me think about looking for a different smart watch next. 

[SilviaFitbit]

@Authoritaaah84 Thank you for getting back. 

Your feedback and comments are appreciated, we're always striving to improve our services offered. There might be a delay from Support to get back to you, your patience and understanding is truly appreciated. 

You mentioned on your first message that the website was displaying, this could be done from the app, give it a try while waiting for Support. 

See you around. 

[slopez811]

I have too been attempting since July 2021to purchasing the yearly subscription. It states I still have premium but have also downgraded after I did not want to pay the month subscription. I am not in the basic account but when I try to purchase the premium it states I have the premium already. However I do because it is now showing only the basic account on my app.

[SilviaFitbit]

@slopez811 Welcome back to the Fitbit Community. Thanks for the details mentioned. 

I'd like you to check your Discover tab then look for the workouts, if you have Premium, you should have access to all of them. In regards to the sleep info, may I know if you're getting only sleep patterns instead of sleep stages?

Also, please let me know if you've checked your phone default store, under subscriptions if you have an active Premium membership, it will be displayed there. Learn more about Premium by checking this article. 

Hope this helps.