Can't cancel Fitbit Premium Trial made on Fitbit.com

[sherf1]

I want to cancel the Fitbit Premium Trial made on the Fitbit.com (NOT the app) before I get charged and I can't find the area to do this in on my profile. I have made numerous attempts to Fitbit and they keep directing me to the general answer.

I have confirmed the email address linked to it and contacted google play store but they said the subscription was made on Fitbit website and needs to be done through Fitbit. It has nothing to do with Google Play store.

Please help.... 

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1