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Can't cancel my Fitbit Premium subscription

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I am pulling my hair out at FitBit will not cancel my subscription.   So beyond frustrated.  and the chat bot is uneducated 

Moderator Edit: Clarified subject

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Hi there, @NPJulesF. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

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