help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't edit card details to subscribe 6 month Premium trial

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-19-2021 01:40 - last edited on ‎12-03-2021 16:09 by Moderator Alum

‎11-19-2021 01:40 - last edited on ‎12-03-2021 16:09 by Moderator Alum

I'm in the UK and have been trying to subscribe to the 6 month free trial through my app. This obviously sends you to Google Play/pay etc.

After selecting payment options it continues on to card options,  my card details need updating but to do this it won't let me past the change address as I have not supplied it so I click this and enter my details but it won't accept my postcode. 

Any ideas  please?

Thanks 😊 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎12-03-2021 16:10

‎12-03-2021 16:10

Hi there, @SkoobySoo. Nice to see you around the Community Forums. Thanks for trying to troubleshoot the inconvenience with Fitbit Premium trial before reaching out. 

 

You did a great job trying those steps. In this case, it's best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope that helps.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes