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Can't find Premium subscription/ unable to cancel

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‎08-19-2020 19:51 - last edited on ‎08-20-2020 10:31 by Fitbit Moderator

‎08-19-2020 19:51 - last edited on ‎08-20-2020 10:31 by Fitbit Moderator

I am being charged for Premium. I did not sign up for it and I cannot find any way to cancel it. I've tried through my iPhone subscriptions, the website, and app. There is not a single place that shows the subscription. I'm about to dispute the charges if I can't get an answer. I've searched this on the site and followed the directions. 

 

Moderator Edit: Clarified subject

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‎08-19-2020 20:00 - edited ‎08-19-2020 20:02

‎08-19-2020 20:00 - edited ‎08-19-2020 20:02

Hello @ccraville , 

please contact support. 

However I think that you might have completed the 90 days trial and then automatically charged for renewal. 

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‎08-20-2020 10:30

‎08-20-2020 10:30

@ccraville It's nice to see you in the Fitbit Community.

 

Thanks for getting in touch about this, I see where your disappointment is coming from. 

 

The cancellation process needs to be done in the store that you purchased it from, since you couldn't find it in the Apple store. I would recommend to check your email inbox if you purchased the subscription from Fitbit.com store, you should have received an email invitation to create an account and manage your subscription, you could try searching for the subject line "Manage your subscription". 

 

@Giampi71 Thanks for your assistance. 

 

I'll be around if you have any additional questions. 

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