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Can't find my Premium subscription

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‎08-24-2020 16:21 - last edited on ‎08-25-2020 11:09 by Fitbit Moderator

‎08-24-2020 16:21 - last edited on ‎08-25-2020 11:09 by Fitbit Moderator

I've just had £7.99 taken for premium subscription i had forgotten to cancel. But on that notification it jogged my memory that I didnt even get the free trial. Everything is still and always has been locked to me. I have never had access to premium. Even now it suggests signing up for the trial. When I already am.

 

Moderator Edit: Clarified subject

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‎08-25-2020 11:09

‎08-25-2020 11:09

@Rosieredfswfv A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

Sorry to hear that you were charged for the Premium subscription but the features are still locked. In this case, I've shared your post with our Support team and they will further assist you. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

 

I'll be around if you have any additional questions. 

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