Can't get Charge 5 premium as I have had it before.

[loothi]

Hi there.

Loyal fitbit user. Can't get the subscription included with my Charge 5 because I've had Premium before... (long time ago).

If I create a new fitbit account I do get offered the 6 months premium membership.

Kinda sucks, cos then I'd lose my extensive fitbit history.

Is that the only way to enable the 6 month membership to premium if I'm not a 'new user'?

Thx.

[loothi · Accepted solution]

I figured it out. You have to choose the kind of payment you'd like (monthly / yearly) as if it there was no free trial, then you can see you get your 6 months free, on the confirmation page.  Hope this helps someone. Fitbit didn't do themselves any favours by not wording this appropriately. 🙃

[Philmanville]

Thanks for this!!

How crazy to not make this clear on the app.