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Can't log in to my Fitbit Coach account

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‎01-02-2019 13:14 - last edited on ‎01-03-2019 07:49 by Moderator Alum

‎01-02-2019 13:14 - last edited on ‎01-03-2019 07:49 by Moderator Alum

Like many users I've seen on this forum, I cannot access Fitbit Coach. I've tried all three methods (Facebook, email, and FitStar) to no avail. I've tried deleting and reloading the app several times. I've tried changing my password. I've seen requests asking to show screenshots of the denied access page, but I'm wondering why it is that Fitbit can't just post a simple trouble-shooting page for this issue, seeing as to how so many users appear to have it as a common problem.

 

 

Moderator edit: subject for clarity

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‎01-03-2019 07:50

‎01-03-2019 07:50

It's great to welcome you @ebate.

 

I appreciate all the efforts in trying to fix this issue and thanks for letting us know about the issue you are experiencing with log in to your Fitbit Coach account.

 

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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