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Can't log in to my Fitbit Coach account

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‎04-13-2019 17:13 - last edited on ‎04-14-2019 08:33 by Moderator Alum

‎04-13-2019 17:13 - last edited on ‎04-14-2019 08:33 by Moderator Alum

I have an active premium subscription that has worked fine on Android and on my computer. I installed the app on an iPhone and it says I do not have an active subscription. I checked to make sure and my billing date is this week. Fitbit set up fine. The only thing I am seeing is that there was nothing set up in Applepay (I paid online...shouldn’t my Fitbit login work?)

 

 

Moderator edit: subject for clarity

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‎04-14-2019 08:34

‎04-14-2019 08:34

Hey @crazyjster, it's great to see you around.

 

I will be glad to hep you out with your Fitbit Coach subscription. Can you please provide me with a screenshot of what you are seeing? Are you receiving an error? Are you able to log in using other devices?

 

Hope to hear from you soon. 😉

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-30-2019 19:34

In response to AlejandraFitbit

‎12-30-2019 19:34

I ended up cancelling both subscriptions. It seemed to be a problem when I installed the apps on my iPhone in addition to android in ApriI was finally able to access my accounts via PC after several weeks and a couple of billing periods of wasted money on paying double for subscriptions. I gave it another try in June when I could finally access them, but It seemed ridiculous at the time to only be able to access the Yoga from my iPhone  which I would prefer to see off of a TV. I actually tried chrome-casting it but that was terrible. It was then I realized I was additionally being  billed through iTunes for the trainer and yoga and was paying through my fitbit account.  I offered feedback on the trainer app as well as the Yoga before cancelling my accounts.

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