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Can’t see detailed sleep stages past 29 Dec2024

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‎01-12-2024 22:08

‎01-12-2024 22:08

Hi. I can see detailed sleep stages graph on all night before 30th Dec 2023. Then from night of 30 Dec all into 2024 I can only see a high level summary of my sleep. I have a premium account. I’ve tried logging in and out, shutting down the app. Super frustrating. 

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‎01-14-2024 02:43

‎01-14-2024 02:43

I am having the same problem.  Also health metrics aren't working. No heart rate, no oxygen saturation,  no sleep stages. No daily readiness scores, or sleep scores.  It was perfect for over 2 weeks in a row then bam! Nothing seems to work now except basic sleep and step count. Anyone out there able to help us here? Customer service has not been very helpful so far. TIA

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‎02-06-2024 09:14

In response to ShellnGrace

‎02-06-2024 09:14

I have been having the same issues with no sleep scores for over 2 months after having NO problems for over a year. I am on my 4th "refurbished" Versa 4 and still it only worked the first night. Last night it was back to nothing. PLEASE someone help with this. I call nearly every day.

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