Is anyone else getting randomly and frequently booted off Premium services?
I have been a Fitbit Premium subscriber for over 5 years. My Premium subscription auto-renewed on 8/13/23 but I didn’t discover that my Inspire device was not collecting premium data until 10 days later. I called Fitbit Customer Support and was told how to “restore purchases” and they gave me a discount to purchase a new device. After much research, I decided on the Sense 2. I purchased a Sense 2 for me, and also one for my husband, directly from Fitbit. We received and set them up on August 30.
The next day, when checking our health data we had a message telling us to “Subscribe to premium services!”. We went to our accounts and restored our purchases and got a message telling us we are already premium subscribers. Right!
The next day, same thing happens again and so I called Customer Support. They had me reboot my Sense 2 (hold the button for 10 seconds until it goes black and a red X appears, then the Fitbit logo). Two days later, it happens again and yet again today (9/4/23). We keep getting disconnected (or however you might characterize it) from our premium subscription, causing us to loose hours and hours of health and wellness data before we discover we are not getting premium services.
The fix for restoring premium is simple, which is to go to our Fitbit accounts and “restore purchases”, but this is an unacceptable solution since this cannot restore health data that was not collected in the interim. The frequent disconnects to our Fitbit premium services resulting in loss of data defeats the purpose of having invested in the Sense 2. We both have iPhones, mine is iPhone 14 Pro and his is iPhone 10X.
Is anyone else having this issue?
