01-28-2021 07:41
01-28-2021 07:41
I started a free 3-month Premium trial a couple of weeks ago when I ordered a new Charge 4. At some point, I accidentally turned on reminders to drink water and get exercise. As I actually find these reminders really useless and annoying, I want to turn them off again but I can't find the option as described on the Help page (Android app > profile picture > device picture - no Health & Wellness setting!)
Please please please help me turn off these reminders, they drive me insane!
01-29-2021 09:46
01-29-2021 09:46
@hill_runner Hi there. Thanks for the detailed information shared.
I see where your disappointment is coming from. I appreciate the research done prior to posting.
Since you've followed this procedure to turn them off but the option isn't showing, we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Thank you for your understanding.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
02-01-2021 06:43
02-01-2021 06:43
Is there an update on this or at least a timeline for when a fix should be available?
02-02-2021 15:05
02-02-2021 15:05
@hill_runner Thank you for getting back. At the moment, I'm unable to provide you with a time frame as of when this is going to be fixed. Rest assure that they are aware of this and working towards a resolution.
Have a nice day.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.