Can you extend the Premium support for Malaysia?

[ML0]

I’ve been a loyal Fitbit user/follower since many many years ago when Surge took my breath away. And I’ve been on premium for a while. When renewing my subscription last year, was notified that Fitbit will not be supporting certain countries (which included Malaysia). I’m devastated. My Premium subscription will end in August 2024 and although extended for one additional month, am hoping for Fitbit/Google to continue extending your subscription services to us too. I am in love with Sense and contemplating to upgrade to Sense 2. Hope to have Fitbit change your mind :(((

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Hi @ML0, and welcome to the forums.

Thank you for bringing your concern regarding Premium support to our attention. I understand your feelings about these recent changes, and I apologize for any inconvenience they may have caused.

As you may know, Fitbit products, including Premium, will no longer be available in Malaysia. While I don't have any official information regarding potential policy changes, we will continue to provide assistance with any other questions you may have. For more information, please visit this help article.

I hope you continue enjoying the benefits of Premium, and we are committed to improving and making Fitbit more valuable to you.