Cancel Premium suscription - An error has occurred

[GabrielG55]

Hello,

I'm trying to cancel my Fitbit premium suscription for several days, but I can't. 

I only have the message: "An Error Has Occurred. Please try again"

I also tried using the app too, but I didn't work either. 

Any help ?

Thanks

Moderator Edit: Clarified subject

[SilviaFitbit]

@GabrielG55 Welcome to the Fitbit Community. Thank you for the details mentioned. 

I appreciate the troubleshooting performed prior to posting. I'd like you to clear the browser cache then follow these steps to cancel your subscription: 

1. Go to fitbit.com/home and log in with the email address connected to your Fitbit Premium subscription.
2. Click the account icon  My Subscriptions.
3. Click a subscription to expand the details.
   • To cancel your subscription, click Cancel   Cancel Subscription   Close. Your subscription status changes to “Cancelled.”
   • To update your payment method, click Update Payment Method   enter your new payment information   click Save   click Close. Your new card is listed under Billing Details.

Hope this helps. 

[GabrielG55]

Hello Silvia,

Thanks for your reply.

I tried clearing the browser cache and three differents browser. 

I still have the same error "An error has occured".

Is there an other way ?

Thanks for any help.

P.s: It shouldn't be that difficult to cancel a subscription...

[GabrielG55]

by the way, i also tried from an other computer and I got the same error.

[SilviaFitbit]

@GabrielG55 Thanks for the troubleshooting performed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Hope this helps.