help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canceling frustration HELP me

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2021 08:45

‎01-17-2021 08:45

When I follow the directions to cancel it, there are no subscriptions.  One would assume that I was canceled based on the directions.  However, I received this email today. 

"Dear (my name redacted),


This email is to remind you that your trial subscription with Fitbit will automatically convert to a paid subscription soon. 

If you would like to cancel this action, please visit help.fitbit.com/support.

Sincerely,
Fitbit Customer Support

Please do not reply to this message, as this email inbox is not monitored. To contact us, visit help.fitbit.com/support."

 

I have chatted twice about this. I had a 90 day tral of Fitbit premium on my Versa 2, but I was so allergic to it I had to return it.  I inquired several times about my free trial needing to be canceled but I was told my issue was escalated.  I never heard anything and it has been almost a month since my last chat. Why is this so hard?  Why is my subscription no accessible through Fitbit?  

 

I have a Samsung galaxy 10 phone and a Fitbit Charge 4.  

 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎01-18-2021 11:21

‎01-18-2021 11:21

I think you have to call customer service to cancel it. I received the same email as you and ended up calling to cancel. Though today I got an email saying I've been charged for 3-months of Premium so I have no idea what is going on. It's very frustrating. 

Best Answer

‎01-18-2021 22:45

In response to MCFBramwell

‎01-18-2021 22:45

Thanks I called and chatted several times. Yesterday though the person
found my account and said it was canceled. I'm hoping it was. I saved the
chat.
Best Answer

‎01-21-2021 12:50

In response to MCFBramwell

‎01-21-2021 12:50

Ditto - I think this honestly must be intentional, it should not be this hard

Best Answer

‎01-22-2021 10:39

In response to Dewoman81

‎01-22-2021 10:39

I would keep checking your bank account to make sure you're not charged. I called on Jan 14th and cancelled and was charged several days later. I called again on the 19th and was told my "case" was sent to the wrong department and was now sent to the right department. It's now 3 days after that call and no contact from FitBit or reversal in charge. I'm now disputing the charge through my bank. 

Best Answer
0 Votes