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Cancelled Fitbit premium but still charged

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‎10-15-2020 11:16 - last edited on ‎10-16-2020 15:35 by Fitbit Moderator

‎10-15-2020 11:16 - last edited on ‎10-16-2020 15:35 by Fitbit Moderator

Hello, 

 

I cancelled my fitbit premium at the end of the 90 day free trial period but was still charged. I am a student and really don't have the money to spare so I would appreciate a refund.

Thanks.

 

Moderator Edit: Clarified subject

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‎10-16-2020 15:35 - last edited on ‎11-04-2024 14:18 by Fitbit Moderator

‎10-16-2020 15:35 - last edited on ‎11-04-2024 14:18 by Fitbit Moderator

@nicoleshipton A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

Fitbit subscriptions are non-refundable. If you purchased it from Apple or Google store, you may want to contact them as sometimes they provide refunds. 

Thank you for your understanding. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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