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Cancelled Premium but I was charged

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‎09-21-2021 00:55 - last edited on ‎09-21-2021 15:21 by Fitbit Moderator

‎09-21-2021 00:55 - last edited on ‎09-21-2021 15:21 by Fitbit Moderator

A warning to all. I just got tricked into paying a month of subscription, I had cancelled my sub a few months ago.

 

On the sleep tab i received a notification of the new snore feature, I click learn more and it tells me to become premium in order to access the snore feature. At the bottom is a button with the text "start 6 months free trial account" I click the buttum, and boom, I am charged for 1 month of premium sub 😠 Bad business ethics luring customers into paying premium this way.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-21-2021 20:31

‎09-21-2021 20:31

It's a known bug in their premium subscription code. Sometimes you're shown a free trail offer when you're not eligible for some reason. Unfortunately this isn't caught before you're charged. You might be able to get a refund from Fitbit but it's usually non-refundable. The other option is to go to the app store provider (Google or Apple) and request a refund through them (though it's then the App store being nice and paying the refund themselves). Assuming if you got charged through an app store for premium. So your milage may vary, but some users did succeed in getting a refund.

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‎09-21-2021 23:42

In response to CollinM

‎09-21-2021 23:42

Hi CollinM, thank you for the explanation. Yea, I actually assumed it was a fault as I have previoulsy received 6 months of free premium at the purchase of Sense and would be surprised if they already offered another 6 months free.

Would have been neat with a warning saying you are about to be charged and not as now, where it just deducted one month of sub without further notice.

 

I will keep the 1 month premium, already cancelled it again to ensure I wont be charged for additional months. Dont mind the 1 month on premium back to give the snore feature a try.

 

This has not helped my oppinion on Fitbit 😂

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