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Cancelled Premium but it's still showing in the app

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‎08-16-2021 01:22 - last edited on ‎08-17-2021 15:35 by Fitbit Moderator

‎08-16-2021 01:22 - last edited on ‎08-17-2021 15:35 by Fitbit Moderator

Hello! I realize I am replying to an older topic, but I'm hoping someone from support will still read this.

 

I have exactly the same problem as written here and I've followed every suggested troubleshoot step but nothing seems to work. My free premium trial ended August 13 (cancelled it long before the end of the trial and received e-mail confirmation from Google Play). But today (Aug. 16) my app still says I have premium and that's not right. What can I do to fix this? 

 

Moderator Edit: Clarified subject

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‎08-16-2021 05:48

‎08-16-2021 05:48

I think someone read my message, because the premium is gone now 😃 whoever it was that fixed things, thank you!! 

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‎08-17-2021 15:42

In response to JM80

‎08-17-2021 15:42

@JM80 Hi there. Thanks for the detailed information shared. 

 

I moved your post to the main board, in an effort to keep the forums organized. Thank you for letting me know that Premium was removed from your app, I've noticed it has happened to some others even when the subscription has been cancelled. 

 

Have a good week. 

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