04-17-2021
07:07
- last edited on
04-20-2021
16:24
by
SilviaFitbit
04-17-2021
07:07
- last edited on
04-20-2021
16:24
by
SilviaFitbit
The Premium sleep analytics in the app have been broken and not charting/graphing correctly for a few weeks, and after lots of back and forth with FitBit, they are in no hurry to fix it. Service was really awful and one hand doesn’t know what the other is doing. Since they wouldn't suspend my subscription until they fixed their problem, I cancelled as I wasn’t going to pay for a defective app.
After this really weak experience I think it’s time to try Apple Watch or some other fitness device where the service is better.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-20-2021 16:22
04-20-2021 16:22
@M.Nass Welcome to the Fitbit Community.
Your feedback and comments are appreciated, we're always striving to improve our services offered. I see where your disappointment is coming from.
Note that the sleeping heart rate not showing the app graph has been resolved with the latest app version (3.41), you may want to subscribe to the main thread here.
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
04-20-2021 16:22
04-20-2021 16:22
@M.Nass Welcome to the Fitbit Community.
Your feedback and comments are appreciated, we're always striving to improve our services offered. I see where your disappointment is coming from.
Note that the sleeping heart rate not showing the app graph has been resolved with the latest app version (3.41), you may want to subscribe to the main thread here.
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
04-21-2021 08:35
04-21-2021 08:35
Thanks - the update did in fact restore the broken app defect. I appreciate your post.
Does Fitbit want to restore my premium service with a trial month for the many hours I spent chatting/tweeting/emailing with your service team trying to report and solve this problem? I have to report that your internal CRM is absolutely awful & frustrating and left me with a bad taste for how your organization responds (or not) to problems.
04-22-2021 12:09
04-22-2021 12:09
@M.Nass Thank you for getting back. Glad to hear that after the app update was installed, everything worked as expected.
Your feedback about our Customer Service is appreciated, be sure that your comments won't be unnoticed. If you haven't activated a Premium trial before, you could activate it now and continue enjoying Fitbit Premium. Your loyalty to Fitbit is really appreciated.
Have a nice day.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
04-28-2021 13:57
04-28-2021 13:57
I am experiencing the same issues! So frustrating!
04-29-2021 07:19
04-29-2021 07:19
Hi friend - they did an app update that fixed for me.... went to the App Store and did an update, and charting was repaired.
04-29-2021 07:29
04-29-2021 07:29