Cancelled premium and got charged

[Ly13]

Hi, I canceled fitbit premium on Google Play and checked to make sure the sub was canceled through the fitbit app as well. Both the play store and the fitbit app show that I have no active subs.

I still got charged by fitbit for this subscription.

Moderator Edit: Formatting

[Bill_209]

https://gethuman.com/phone-number/Fitbit

[virginiahluc]

Hello Fitbit,

It sounds frustrating to be charged for Fitbit Premium despite canceling your subscription through both Google Play and the Fitbit app. It's possible that there was a delay or an error in the cancellation process. I recommend contacting Fitbit customer support directly to resolve this issue and request a refund. In the meantime, if you're exploring new apps, you might want to check out Is Honista Safe App? to ensure the safety of any new apps you install.

Best Regards!!