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Cannot access to Premium Membership

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‎06-08-2019 11:26 - last edited on ‎06-10-2019 09:35 by Fitbit Moderator

‎06-08-2019 11:26 - last edited on ‎06-10-2019 09:35 by Fitbit Moderator

Hi,

2 weeks ago I paid for Premium Coach Fitbit. 48hrs later I emailed Fitbit to ask them to unlock the premium programs but still no response. 

How do I get these unlocked? Or my money refunded? It seems impossible to get a response with Fitbit Coach.

Look forward to a response... or advice from anyone on the community!

 

Moderator edit: Updated subject for clarity 

 

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‎06-10-2019 09:40 - edited ‎06-10-2019 09:41

‎06-10-2019 09:40 - edited ‎06-10-2019 09:41

A warm welcome to the Community @RunningP. Thanks for the details mentioned. I apologize for the delay in my reply. 

 

Sorry to hear that you haven't been able to access to Fitbit Coach. I've shared your post with our Support team, they will continue assisting you. 

 

I'll be around if you need further assistance. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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