In my iPhone, in May I installed my husband´s Fitbit account (user B28NN7) and his Fitbit sense watch. He subscribed to Premium on 1 June 2002 (The automatic payment which is active now in my PayPal account is: Apple services -> Billing ID B-9F717378NR177393Y).
Today, 25/6 I uninstalled the Fitbit application, stopped the pairing and installed his application / account / watch in his Samsung A12 phone. It works fine and has Premium.
I then installed again the application in my iPhone with my account (user B2WJ3K) and for my new Fitbit sense watch. It works fine but I cannot get the free initial six-month Premium subscription.
When I press start membership, I get the message “You are currently subscribed to this. Your subscription renews on 1 Dev 2022 for 79,99. To review subscription options or cancel the subscription, tap manage.” With options 1. “Manage” or 2. “OK”.
1. If I press “Manage” I get the options “Cannot connect. Retry” or Cancel. If I press “Retry” nothing happens. If I press “Cancel” I get “Looks like you cancelled your payment, please try again. Error code:1002”.
2. If I press “OK” I get “Please check your Payment details in your iTunes account and try again. Error code 1000.”
The automatic payment for my husband’s watch remains active in my paypal account and (Thank’s God) he still has his Premium subscription in his Samsung A12 phone.
