help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cant access Premium section

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-13-2021 08:47

‎05-13-2021 08:47

I bought a new Fitbit Sense watch and signed up for the Premium yesterday but when I click on the premium desktop browser link (after logging in) it takes me to a page that says "UH-OH. We've lost you.We cannot find the page you're looking for. Is there a typo in the url?"

 

So then I logged into the mobile on my iPad and when I click on the premium button it spins me back to the first page. 

 

Any help would be much appreciated. I can't seem to find the Fitbit support page either. Maybe this is it. 

Best Answer
Labels:
1 REPLY 1

‎05-15-2021 12:07

‎05-15-2021 12:07

@ChristopherJay Welcome to the Fitbit Community. Glad to hear that you have a Fitbit Sense. 

 

I was able to see that you have a case with our Support team, please continue the communication through email, they'll continue assisting you. 

 

Note that Fitbit Premium is an in-app feature, this service won't be available in your desktop. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes