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Cant access premium features

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‎06-28-2020 06:43 - last edited on ‎08-27-2020 13:19 by Fitbit Moderator

‎06-28-2020 06:43 - last edited on ‎08-27-2020 13:19 by Fitbit Moderator

I signed up for the premium free trial, but all premium features are still locked. When I try to access them, I'm prompted to sign up for premium but then get an error message because I'm already signed up! How do I get out of this loop?

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‎07-06-2020 12:52

‎07-06-2020 12:52

@Erikayay I hope you're doing well!

 

Let me help you with your premium membership not working on your Fitbit app and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

 

I also moved your post to the correct board. 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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