Change from monthly to yearly premium?

[Slimprz]

hello

I accidentally selected the mkonthly charge as my option for premium subscription. How do I change this to a yearly charge? Much cheaper this way. Pls help!

[SilviaFitbit]

@Slimprz A warm welcome to the Community. Thanks for getting in touch about this. 

In order to edit your subscriptions, follow this procedure. The instructions will change if you bought it from the app or the online Dashboard. 

I'll be around if you have any additional questions. 

[Ika83]

So, am I correct in my understanding that to switch from monthly to yearly (if you subscribed through the app) you have to first cancel the monthly subscription and then buy the annual?

If so, it would be helpful if that was spelled out clearly in the instructions you linked to.

Thanks.

[Patrick_H]

SilviaFitbit, thank you, but the page you linked to does not include a procedure for changing from monthly to yearly billing. One other member has already commented on that and there has been no reply.

Could someone please answer this question. (Fitbit, I am trying to give you my money. It would be smart to tell me how.)

[Patrick_H]

My free premium membership ends tomorrow. After not finding the instructions here, I went to Fitbit chat. The rep said he didn't know the answer, but that I would get an email from someone who did. I did not receive it.

I went back to chat. The second rep said he was "escalating" it and would get an email soon. I did not. I checked my spam folder. No email.

I called. The rep told me to cancel my current membership, which I did. She then gave instructions on how to add the annual premium membership. Those instructions did not work. I got the following message:

ERROR ADDING TO CART. You can only purchase one membership at a time. The membership will be linked to your Fitbit account. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. PROCEED

I tried to "complete" my order, but the Proceed button did absolutely nothing.

I've never had so much trouble trying to pay money to a company.

[SilviaFitbit]

@Ika83 Welcome to the Fitbit Community. Thanks for your feedback, we're always striving to provide you with a good customer service. 

@Patrick_H It's nice to see you in the Fitbit Community. Thanks for taking the time to share your experience with our Support team, I'll be glad to answer your inquiry. 

I see where your disappointment is coming from. In order to change your subscription from monthly to annual, you need to cancel and then subscribe again but this time choosing the Annual subscription. Based on the information you provided, it seems that it couldn't be cancelled because your subscription is going to end tomorrow therefore you need to wait until it ends and then subscribe again. 

Please follow these tips to purchase it again: 

1. Tap the Premium tab.
2. Read the overview, and tap the button to get started.
3. Choose a 1-year and follow the instructions to purchase.

I'll be around if you have any additional questions! 

[Patrick_H]

@SilviaFitbit Thank you! After chatting with two Fitbit reps (both of whom said I would receive an email with instructions that never came), calling a Fitbit rep, sending and receiving emails from two reps, and sending and receiving Twitter DMs with support, you are the first person to tell me that I have to wait until my free trial ends before ordering an annual subscription.

Three times I got instructions on what to do by reps who obviously did not know I needed to wait. Their instructions did not work and I never received replies from the reps when I stated what happened and asked what to do next.

My trial officially ended a few minutes ago and I was then able to order an annual subscription. It should have been much simpler to get help from Fitbit.

[SilviaFitbit]

@Patrick_H Thank you for getting back. Your feedback about your experience with our Support team is appreciated, we're always striving to provide a good Customer Service. Be sure that your comments won't be unnoticed. 

I'm glad to hear that after your subscription was cancelled, you were able to purchased an annual subscription. 

Feel free to post back if you have any additional questions. 

[Prof.Dr.Art]

Hi Patrick,

When your trial ended did you loose your historical data before subscribing to the anual plan?

Thanks,

Art

[Patrick_H]

Hi Art,

No I did not.

[markwc]

You know it's 2021. Changing a subscription from monthly to annual should not require canceling. 😉

[Man28]

I signed up for the 3 month trial subscription with the $9.99 monthly to kick in after trial expired. A couple of weeks into the trial, I realized the annual subscription ($79.99 or $99.99 - I've forgotten which it was now.) was a better deal. At that point, I tried everything to get to a site that would allow me to update the change from monthly to annually after the trial period expired.  I couldn't find a number to call; there was no good site information to help me. I finally just gave up and canceled the trial period about 3 weeks before it expired. It was a frustrating experience for me. Man28Sent from my Verizon, Samsung Galaxy smartphone

[SilviaFitbit]

@markwc Hi there. Thanks for your feedback, we're always striving to improve our services offered. 

@Man28 Hi there. I see where your frustration is coming from.

Thank you for sharing your experience with Fitbit Premium, be sure that your comments won't be unnoticed and we're always working to improve the Fitbit experience. 

You can subscribe again to Fitbit Premium. Fitbit has different channels of communication, click here to get connected to our Support team. 

See you around. 

[JoeSpataro]

I got the FitBit Sense and it came with six monthly free, which ends in November. The ONLY option was the monthly $10, as opposed to the yearly $80.

From all the replies, it looks like there is NO way to change this unless I cancel the FREE subscription early (bad move) or instead wait until it's about to expire and CANCEL that day and then resign up as a yearly subscription.

Is that right????

No way to plan ahead and configure a yearly subscription in advance to kick in when the free trial ends???

Really???

If it is, that is the most ridiculous business plan, I've ever seen.

I guess I'll have to do that, unless someone here has a better idea.

[Man28]

Thank you. I couldn't find any information on how to change to cheaper yearly subscription ($79) from monthly ($10) subscription after the free trial period so I just canceled the remaining free trial period with plans of later on signing up for the $79.  Granted, I didn't know if the $79 would be available if I went that route. I had decided if, at that point, the cost would be $120 annually, I might or might not buy the subscription. It just so happened that my Fitbit Versa 2 just stopped working a few weeks after I canceled the trial subscription. The screen just turned Black and stopped booting up. I worked with Fitbit customer service trying to get my Versa to come back on but it was just dead.  Although it was out of warranty by a few months, Fitbit gave me a generous discount on the purchase of a new smartwatch. I purchased the Fitbit SENSE. When I set it up, I chose the trial period again and then I went with the $79 annual subscription. There should be a way to change your subscription type, while enjoying the trial, without canceling if you made a mistake on your choice of following annual subscription.  Hopefully, Fitbit is looking into this and highlighting how to make the change. I searched for the entire internet asking questions on how to make that change after it was clear to me going through so much information at Fitbit FAQs.  They've got to make it easier right there where the subscription is addressed. Man28Sent from my Verizon, Samsung Galaxy smartphone

[JoeSpataro]

Thanks for the feedback.

Good luck with your Sense.

[SilviaFitbit]

@Man28 Thank you so much for taking the time to share your experience with the Premium subscription. 

Your feedback and comments are appreciated, be sure that Fitbit implements and improves features based in user's feedback. 

@JoeSpataro Hi there. Thanks for your comments and feedback, we're always striving to improve our services offered. In this case, it's recommended to cancel the subscription and subscribe again but this time choosing the annual subscription. 

Thank you for your understanding. Hope you continue enjoying Premium features. 

[letsgoooo]

Hi @SilviaFitbit .  I am also struggling with this issue.  I got a new Sense back on April 11, 2021, and it came with a free 6 month subscription to Premium.  The 6 month subscription ended a month ago, and my credit card got charged $9.99.  I would like to change to the $79.99 annual subscription, but am having some of the same issues that are mentioned above.  I tried to cancel my existing subscription, but got this message:  

"An Error Has Occurred.

Please try again or contact us at https://help.fitbit.com "

Please help!

Thanks,

Cathy

[TrudyClare]

I agree, it’s clunky to have to cancel and then re-subscribe.  I had to update my payment details to change my address as I couldn’t see another way to do that either.  My French euro currency credit card currently pays my subscription in uk pounds then converts it back to euros and charges me for the international payment! 

[TrudyClare]

I agree, it’s clunky to have to cancel and then re-subscribe.  I had to update my payment details to change my address as I couldn’t see another way to do that either.  My French euro currency credit card currently pays my subscription in uk pounds then converts it back to euros and charges me for the international payment!