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Charge 5 - 6 Month Premium trial not showing

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‎09-29-2021 11:42 - last edited on ‎10-15-2021 12:15 by Fitbit Moderator

‎09-29-2021 11:42 - last edited on ‎10-15-2021 12:15 by Fitbit Moderator

Just got my Charge 5 today (Sep 29) and I'm not being offered the 6-Month free Premium trial. 

I cancelled my previous Premium membership Aug 25, 2021 (expiration date Sep 25, 2021) so I have no active membership.

I read that this trial would be available for "new and returning customers only".

 

Please help.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-29-2021 12:39

‎09-29-2021 12:39

Update:

 

I'm only getting paid options to start Fitbit Premium.

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‎10-06-2021 15:06

‎10-06-2021 15:06

Issue solved. Solution can be found in this thread.

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‎10-15-2021 12:18 - last edited on ‎11-01-2024 06:16 by Fitbit Moderator

In response to pia78

‎10-15-2021 12:18 - last edited on ‎11-01-2024 06:16 by Fitbit Moderator

@pia78 Welcome to the Fitbit Community. Thanks for sharing the steps that you followed to activate the 6 month Premium trial. 

Have you checked the Charge 5 Product Manual? You'll learn all about its features. 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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