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Charge 5 is broken and I was charged by Premium

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‎03-12-2024 09:53 - last edited on ‎03-14-2024 15:07 by Fitbit Moderator

‎03-12-2024 09:53 - last edited on ‎03-14-2024 15:07 by Fitbit Moderator

Look into what I posted a couple months ago. Was so done with Fitbit. My Charge 5 suddenly was broken, 2 weeks before Charge 6. Asked for a refund, they say they will give a discount for the new one, never got one. Now I just realized I still got charged for my Fitbit Premium?? I want a refund. Email me pls.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-12-2024 09:59

‎03-12-2024 09:59

@runaryorun  This is a user-to-user Help site.  No one here can help you.  You must contact Support for more help.  Please contact Support the same way you did the first time.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-13-2024 06:39

In response to LZeeW

‎03-13-2024 06:39

Yes @runaryorun you need to cancel Premium before the trial or your subscription runs out . As @LZeeW suggests, you will need to contact support for both. 

How to cancel

Best Answer

‎03-14-2024 15:15

In response to Rich_Laue

‎03-14-2024 15:15

Hi there, @runaryorun. @LZeeW and @Rich_Laue Thanks for your help.

@runaryorun Thanks for bringing this to our attention. I understand your concern and I'm sorry for the inconvenience this may have caused. To help you out, I've requested a case on your behalf so our Support team can look into your details and provide you with more information. You should receive an email from them shortly, please keep an eye on your inbox.

In regards to your other inquiry, as our friend mentioned, I'd also recommend using the link shared by @Rich_Laue to cancel your subscription and prevent future charges.

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