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Charge for Premium on a 90 day free offer

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‎08-04-2021 23:37 - last edited on ‎08-05-2021 10:38 by Fitbit Moderator

‎08-04-2021 23:37 - last edited on ‎08-05-2021 10:38 by Fitbit Moderator

Signed up for a 90 day free offer of Premium when I bought a versa 3 and was charged. Got in touch on chat and told someone would get back to me.....they didn't. Called the help line, told they'd pass me on to someone to help.....they cut me off. This sounds like a scam where Fitbit offer this but charge you and then make it impossible to speak to anyone to get it resolved. I've seen a number of other posts similar to this. How are Fitbit getting away with this? Have had Fitbit for years, but this will certainly be my last. 

 

Moderator Edit: Clarified subject

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‎08-05-2021 10:40

‎08-05-2021 10:40

@MacHarr Welcome to the Fitbit Community. Thanks for the detailed information shared. 

 

I appreciate that you got in touch with our Support team. I see where your disappointment is coming from. Your feedback and comments are appreciated, we're always striving to improve our services offered. I was able to see that they replied to you today, be sure that they will get back to you as soon as possible with a resolution. Your patience is truly appreciated. 

 

Hope this helps. 

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