Charged at the start of the trial

[Obergine]

Hi,

In-app it mentioned a 90-day free trial for Premium and although I thought this was weird after already having a free trial, I signed up. Even on the signup page it said “Start your 90 day free trial”, but I was charged the monthly fee straight away. Is there any way to be refunded?

Moderator Edit: Clarified subject

[SilviaFitbit]

@Obergine A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the detailed information shared. The free trial for Fitbit Premium is for customers who haven’t previously activated a free trial for Fitbit Premium. Thanks for understanding. 

Our thoughts are with all affected by the virus so far. We're continually looking at other ways we can support those in our community and those in need, and we’ll keep you updated as things evolve. Learn more about it by checking this article: What should I know about Fitbit Premium? 

Fitbit subscriptions are non-refundable. However you could contact Apple or Google depending on the store that you used to purchase it from, sometimes they are able to provide refunds. 

I'll be around if you have any additional questions! 

[Obergine]

Hi, thanks for your reply.

However it doesn’t really help with my problem. Even though it was clearly a fault of Fitbit to say this was a free trial, I still can’t get a refund? I understand that free trials are only for customers that haven’t had one before, but this wasn’t made clear when I signed up. As I mentioned before, it still claimed that it was totally free. 

[CLSnod]

I agree with this 

[SilviaFitbit]

@Obergine @CLSnod Thank you for getting back.

I appreciate your feedback about making this information clearer, be sure that your comments won't be unnoticed as they help us improving our services offered. As mentioned before, Fitbit subscriptions are non-refundable but you could contact Apple or Google to see if they are able to provide refunds. 

I'll be around if you have any additional questions.