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Charged for Fitbit Coach but now I no longer have premium?

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‎10-30-2020 19:38 - last edited on ‎11-03-2020 17:24 by Fitbit Moderator

‎10-30-2020 19:38 - last edited on ‎11-03-2020 17:24 by Fitbit Moderator

I don't understand i have been a supporter of Fitbit for years & paying for Premium with included the Coach feature. Now it just renewed & paid but my account no longer recognizes my premium service? Its offering me a 90 Day Trial. I just paid for the year!

 

Moderator Edit: Clarified subject

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‎10-31-2020 09:36

‎10-31-2020 09:36

I am in the same boat plus now I don't even get sleep or step information in my app!

 

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‎11-03-2020 17:23 - last edited on ‎11-02-2024 12:49 by Fitbit Moderator

In response to location

‎11-03-2020 17:23 - last edited on ‎11-02-2024 12:49 by Fitbit Moderator

@SpokaneDebra @location It's nice to see you on the Fitbit Community. Thank you for the details shared.

@SpokaneDebra Since you mentioned that you were a Fitbit Coach user but your Fitbit Premium features aren't loading. I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

@location Please provide me with more details in order to provide you with the correct troubleshooting. Did you purchase Fitbit Premium or Fitbit Coach subscription? Are your Premium features locked? 

Looking forward to hearing back from you. 

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