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Charged for the 1 year Premium trial

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‎07-25-2021 09:43 - last edited on ‎07-27-2021 14:45 by Fitbit Moderator

‎07-25-2021 09:43 - last edited on ‎07-27-2021 14:45 by Fitbit Moderator

I was offered a YEAR free premium with my Fitbit purchase from Kohl’s in April 2021. I was just charged. I have contacted support but they said they can’t help. I contacted them again and they are looking into it. I will file a BBB complaint if I have to. I am 110% sure it was a year long subscription trial. Terrible! 

 

Moderator Edit: Clarified subject

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‎07-27-2021 14:49

‎07-27-2021 14:49

@Kellkell0101 Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I see where your disappointment is coming from. I moved your post to this board, in an effort to keep the forums organized. 

 

I was able to see that you have a case with our Support team and it was transferred to another department, please expect a reply from them soon. They'll be happy to further investigate this. 

 

Hope this helps. 

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