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Charged too early for Premium trial

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‎02-23-2023 14:19 - last edited on ‎02-28-2023 11:33 by Fitbit Moderator

‎02-23-2023 14:19 - last edited on ‎02-28-2023 11:33 by Fitbit Moderator

Hello,

 

I received my new charge 5 after under warrantee after the old one died.  After pairing the device with my phone, it said my new device comes with a 6 month "premium fitbit".

 
I activated it - and it asked for a payment method which I assumed would be used for the charge in 6 months.  I received an email notification immediately that I had been charged for the subscription which ended 1 year from today.
 
It seems the 6 month offer was not honoured.  How can I get it activated?
 
Regards
 
Moderator Edit: Clarified subject and updated label
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‎02-24-2023 11:04

‎02-24-2023 11:04

@FueltheFuture I would contact Customer Support. They will likely be the ones to have to straighten this out for you. 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-24-2023 11:04

‎02-24-2023 11:04

@FueltheFuture I would contact Customer Support. They will likely be the ones to have to straighten this out for you. 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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