Chose 3 month trial, however, was still charged

[shulitskyi]

Hi,

Is it possible to double-check if it supposed to be like that? I was charged and it says the next billing period is in May, so it's kinda 0 trial period

[SilviaFitbit]

@shulitskyi It's nice to see you on the Community. 

I've taken the liberty to create a case on your behalf with our Support team, they will be able to check this information on their system. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions. 

[alexandrameador]

Hello. I am having the same issue. I choose to do the 3-month trial, but was charged a couple days ago. 

[SilviaFitbit]

@alexandrameador A warm welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you chose the 3 month trial but you were charged. The free trial for Fitbit Premium is for customers who haven’t previously activated a free trial for Fitbit Premium. Thanks for understanding. 

Please explore the more than 40 free programs we made available to everyone: help.fitbit.com/articles/en_US/Help_article/2437#free 

Our thoughts are with all affected by the virus so far. We're continually looking at other ways we can support those in our community and those in need, and we’ll keep you updated as things evolve.

I'll be around if you have any additional questions. 

[alexandrameador]

Thank you; I appreciate your response!

Sent from my iPhone